Fast Track BPM Automation in Retail

Retail business landscape is more competitive than ever before and running and managing retail processes is getting increasingly demanding and challenging. Not only must retailers compete with stores in their neighborhood; to remain relevant and achieve growth, it is imperative that they now battle it out in the online world as well.
Every organization has business processes—it is how work is accomplished. But too many organizations rely on outdated procedures, with reliance on paper forms or other manual steps.
All businesses have one thing in common. They are all different. Different plans. Different processes. Different cultures. Be better at being different…

Retail process management helps organizations understand the whole picture of their operations, meaning competitive opportunities can be rapidly identified, acted upon, and communicated across networks and stakeholders. This leads to:
• Lower costs
• Greater transparency
• Controlled and reduced risk
• Increased agility
• Speedier innovation

The right Business Processes and BPM Software can transform your Business.

Ready-to-use Business processes
In many companies, certain standard activities and business processes are carried out in the same or a similar way. Therefore, Interfacing EPC can be equipped with several dozens of ready-to-use Business processes. A company may use the proposed Business Processes in such areas as Sales, Marketing, Store Operations, Trade, Finance, or Warehouse. In the case of a specific process, existing one can be modified according to one’s expectations and requirements.
Based on APQC – Process Classification Framework (PCF), Retail Heart Consulting FZC has designed a full set of Business Processes aligned with the Retail Industry Best Practices.

How your Organization should be using a Process Framework
Mapping Relevant Processes
The benefits of process mapping are extensive, but it takes meticulous work to get there. Fortunately, using a process framework streamlines the effort required. Most organizations leverage a framework to help them map their processes. Using a framework also ensures that mapping is aligned with other process efforts.
Building End-to-End Processes
Frameworks play an important role in assuring quality and accuracy in end-to-end process maps and models. Organizations can use a framework as a reference guide to support the key steps to effective end-to-end process mapping. Process frameworks are beneficial for building end-to-end processes for three main reasons.
• Saves time: A process framework provides common business processes that can be used as building blocks.
• Minimizes confusion: Process frameworks establish a common language and are great to refer to when building process maps, which immensely minimizes room for interpretation and confusion.
• Creates buy-in: Process frameworks provide an objective point of view that helps consolidate differing internal perspectives within organizations.
Collecting Relevant Support Information
Process frameworks help organizations gather support information (e.g., standard operating procedures, checklists, and knowledge management content) in a structured way and ensure there are no gaps in the collection process. After support information has been gathered, frameworks can aid in the development of taxonomies and other structures for storing and sharing the collected information.
Prioritizing Process Improvements
Process frameworks lay out a standard process landscape, which is why they are ideal for prioritizing improvement opportunities. They make it easy to see where the biggest gaps and issues lie. Organizations should take advantage of the information that process frameworks provide and really invest in understanding where to focus their improvement efforts. A process framework, in combination with a facilitated discussion or workshop, can help evaluate current performance and identify which gaps require the most attention.
Leveraging a process framework consistently throughout process work significantly increases the efficiency and effectiveness of process improvement efforts.

Picture: Extract of Retail/ Wholesale Business Processes Map

Business Process Automation
Business process modelling is the activity of mapping process of a company so that the business process analyst can analyze and optimize enterprise process and improve operational efficiency.
At the core of Interfacing Enterprise Process Center® is a centralized repository that stores and manages processes and related information within a user-friendly and intuitive environment. EPC links together all complex artifacts of an enterprise: objectives, processes, procedures, employees, departments, customers, suppliers, systems, policies, documents, rules, risks, controls, capabilities, and performance indicators and ties them all together as puzzle pieces forming a 360-degree blueprint of the organization’s architecture.


About Retail Heart Consulting FZC
Retail Heart Consulting services are about the design and implementation of process-based management. We help clients around the world discover, document, and improve how they create, accumulate, and deliver value to customers and other stakeholders. We simplify complexity. We remove roadblocks. We improve management.
We help small and large organizations to understand the potential, and realize the practical benefits, of process thinking and management.
Our clients take us to many places and national cultures. We completed consulting and implementation assignments in Azerbaijan, Bahrain, Egypt, France, India, Indonesia, Jordan, Kuwait, Lebanon, Qatar, Saudi Arabia, Soudan, Thailand, United Arab Emirates, UK ….

Retail Heart Consulting FZC has been involved in Business Process re-engineering for over two decades. We create a practical roadmap to achieve, short-midterm, significant benefits.
Process-based management is not a one-off project, nor an IT system; it is a management philosophy. For the benefits of process-based management to be achieved and sustained, these ideas need to be embedded in the organizational culture and mindset.

About Interfacing Technologies BPM Corporation
Headquartered in Montreal, Canada, Interfacing Technologies BPM Corporation is a leading provider of Business Process Management (BPM) software tools that allow business users to model, map and manage business processes and knowledge. Established in 1983 as a supplier of MRP software solutions for small and medium-size aerospace and manufacturing companies, Interfacing leveraged its extensive process knowledge and further evolved into the BPM arena in 1993.

With over two decades of Business Process experience, Interfacing continues to be a leader in the industry. To-date, it has served over 300 world-class enterprises and management consulting firms from such diverse industries as energy, finance, and healthcare. Its off the shelf solutions can be configured for just about any business, whether it be an SME or multinational corporations.
Interfacing’s award-winning software products are designed to address a company’s BPM needs, no matter how large. From desktop process modelling to an enterprise-wide, integrated, and collaborative process and document management system, Interfacing’s products help companies support continuous process improvements, and other management programs such as ISO9000, Six Sigma and ITIL. Interfacing’s solutions are highly adaptable to any business situation with particular emphasis in maintaining the natural flow of each organization. The company helps its customers integrate sustainable business processes at their own pace with full process management control.
Interfacing provides a wide range of service and training products to help with the challenge of implementing BPM framework. The company has considerable BPM knowledge and talent that can provide product training to strategic consulting and prides itself on delivering exceptional customer service and support. Partnering with its customers has been an Interfacing staple since day one. Interfacing supports its global clients directly and with a global partnership channel spanning Europe, North/Latin America and Asia/Pacific. Interfacing invites new technology and consultancy companies to join its rewarding partnership program.